What if a student asks me to pay outside of Emma Academy or pay me directly?

Accepting payment outside of the Emma Academy platform is a serious violation of Emma Academy Terms of Service.

All lessons with Emma Academy's students must be paid for through the Emma Academy platform. Expectations of Emma Academy teachers are clearly outlined in the FAQs

Teachers who violate Emma Academy Terms of Service will be removed from Emma Academy.

If a student asks you to accept payment outside of the Emma Academy system, then as an Emma Academy teacher, you must decline a student's request and inform them to continue with the same payment method as initially agreed.

In addition, you should let us know about these students. This way, we can be sure that you were not violating Emma Academy policy.


Accepting or requesting payments outside of the italki system is detrimental for italki teachers:

  • Payment Risk: Lessons outside of Emma Academy have payment risk. Students may or may not follow through with promises to pay. 

  • Student Reputation: On Emma Academy , students also have to maintain a reputation. Students that are found to be irresponsible are also removed from the system. 

  • Teacher Reputation Building: Teachers that teach off of the system do not receive the public feedback and social credit that is recorded on Emma Academy. This removes an important feedback loop for social verification of teachers. 

  • Privacy Risk: On Emma Academy, you should not share any personal or private contact information with students. You can never be sure how someone else is going to use your personal contact information.

  • Loss of Records: Lessons scheduled and paid for on the Emma Academy system are recorded in your account. Emma Academy will be able to find these records and help you if you need assistance.

  • Lack of Support: In the event that a teaching session does not go as planned, there is no way for teachers and students to settle their issues. When the information is saved in the system, Emma Academy support staff are able to mediate in dispute and disagreements between teachers and students. 

  • Bad for the "marketplace: If teachers accept lessons and payments outside of Emma Academy, then their posted times and prices would become less reliable and trustworthy.


Please Note: Warning to Teachers

Teachers that are found requesting payment, accepting payment, or taking students off of Emma Academy will have their profiles removed from Emma Academy, and their remaining Emma Academy payments confiscated as well as blacklisting the teacher's profile on all our partner platforms.

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